Refund Policy

Our Commitment to Customer Satisfaction

We want every purchase from our online fragrance store to be a positive and satisfying experience.

We understand that shopping for fragrance online requires confidence in product descriptions, order accuracy, delivery reliability, and customer support. Our return and refund procedures are designed to provide a fair and transparent way to address eligible returns, damaged merchandise, incorrect items, and other qualifying order concerns.

This Refund Policy explains our 60-day return window, eligibility requirements, free return shipping arrangements, refund processing procedures, and the responsibilities of customers and our store.

60-Day Return Policy

Return Eligibility Period

We accept eligible return requests within 60 days of the confirmed delivery date.

The return period begins when the shipment is recorded as delivered to the customer's designated address or authorized receiving location.

To qualify for consideration, a return request must be submitted within the applicable 60-day window.

Requests received after this period may not qualify for a standard return, although concerns involving defective or incorrectly supplied products will be reviewed separately where appropriate.

Eligible Return Conditions

For a standard return, products must generally meet the following requirements:

The return request is submitted within 60 days of delivery.
The product is unused, unopened, and in resalable condition.
Original packaging, labels, seals, and included accessories remain intact.
The product has not been intentionally damaged, altered, or improperly stored.
Valid proof of purchase can be provided.
The customer follows the authorized return procedure.

Eligibility is determined after reviewing the relevant order information and, when applicable, inspecting the returned merchandise.

Fragrance Product Considerations

Fragrance products require special consideration because of hygiene, product integrity, and their personal-use nature.

For standard change-of-mind returns, opened or used fragrances are generally not eligible for return.

Products with broken protective seals, missing contents, altered packaging, or significant signs of use may also be ineligible.

However, products reported as defective, damaged during delivery, or incorrectly supplied will be reviewed independently of ordinary change-of-mind conditions.

Free Return Shipping

Complimentary Return Service

We provide free return shipping for approved eligible returns when customers follow our designated return instructions.

Customers must first contact our customer support team to request return authorization.

Once the request is approved, we will provide the applicable return instructions and an authorized return label or another prepaid return arrangement, as available.

Authorized Returns

Customers should not send merchandise to an address that has not been provided or approved by our customer support team.

Unauthorized returns may result in additional processing delays, delivery complications, or difficulties identifying the returned order.

To receive complimentary return shipping, customers must use the return method arranged or authorized by our store.

Any independently purchased shipping services that have not been approved in advance may not be reimbursable.

How to Request a Return

Step 1: Contact Customer Support

To begin a return, customers should contact our support team through the contact options available on our website.

The request should include the order number, the product to be returned, and a brief explanation of the return reason.

For damage, defect, or incorrect-item claims, photographs may be requested to assist with the review.

Step 2: Return Eligibility Review

Our team will review the submitted information and determine whether the request meets the applicable conditions.

Additional details may be requested when necessary to evaluate the claim.

Approval will include instructions for preparing and returning the merchandise.

Step 3: Prepare the Product

Customers should package approved return items securely to help prevent additional damage during transportation.

Where available, original protective packaging should be used.

Returned products should include all required components and documentation identified in the return instructions.

Step 4: Ship the Return

Customers should send the return using the authorized shipping arrangement provided by our team.

We recommend retaining shipment confirmation and tracking details until the return has been completed.

Step 5: Return Inspection

After the returned merchandise arrives, our fulfillment team will review its condition and confirm whether it meets the approved return requirements.

If the return qualifies, the refund will be initiated.

If an item does not meet the stated eligibility conditions, we will communicate the outcome and any available resolution options.

Refund Processing

Refund Timeframe: 5–10 Business Days

Approved refunds are generally processed within 5–10 business days after the returned merchandise has been received and successfully inspected.

Business days exclude weekends and periods when the applicable payment or processing services are unavailable.

Once a refund has been issued, the time required for the funds to appear may depend on the customer's payment provider or financial institution.

Original Payment Method

Refunds are normally issued to the original payment method used during checkout.

For payment security reasons, we generally cannot issue a refund to an unrelated payment account.

If the original payment method is no longer available, our support team will review any alternative procedures supported by the relevant payment provider.

Refund Amounts

Approved full returns generally qualify for a refund of the amount paid for the returned merchandise, including any applicable product discounts reflected in the original transaction.

For partial returns, the refundable amount is calculated according to the actual amount paid for the eligible returned items.

Promotional discounts, order-wide offers, and bundled purchase conditions may affect the final calculation.

Any adjustments will be explained where applicable.

Damaged, Defective, or Incorrect Items

Damaged Merchandise

If an item arrives visibly damaged, customers should contact our support team promptly and provide photographs of the product and relevant packaging when possible.

Our team will review the circumstances and determine an appropriate resolution.

Defective Products

If a fragrance product appears defective or does not function as reasonably expected, customers should provide a description of the issue and any relevant supporting information.

Confirmed defects may qualify for a replacement, refund, or another appropriate remedy.

Incorrect Products

If the product received does not match the confirmed order, customers should contact customer support with the order number and details of the discrepancy.

After verification, we will arrange an appropriate correction, replacement, or refund.

Missing Items

Customers who believe an order is incomplete should review the shipment information to determine whether the order was dispatched in separate packages.

If an item remains missing, our support team will investigate and provide suitable next steps.

Exchanges and Replacements

Product Exchanges

Direct exchanges depend on product availability and fulfillment capabilities.

Where a direct exchange is not available, an eligible customer may return the original item for a refund and place a separate order for the preferred product.

Replacement Merchandise

For confirmed damaged, defective, or incorrect merchandise, a replacement may be offered when stock and shipping options permit.

Replacement arrangements are reviewed individually and communicated before fulfillment.

Order Cancellations

Cancellation Before Shipment

Customers may request cancellation before their orders have been dispatched.

We will make reasonable efforts to accommodate requests received before fulfillment is completed.

Cancellation cannot be guaranteed once an order has entered the final stages of processing.

Cancellation After Shipment

Once a shipment has been dispatched, the order may no longer be eligible for immediate cancellation.

Customers may instead request an eligible return after delivery, following the procedures described in this policy.

Promotional and Discounted Merchandise

Discounted Purchases

Products purchased during promotional campaigns or at discounted prices generally follow the same return eligibility requirements unless a specific offer clearly states otherwise before purchase.

Refunds are based on the actual amount paid rather than an original or non-discounted reference price.

Promotional Adjustments

If a return changes the eligibility of an order-wide promotion, the refund calculation may reflect the relevant promotional terms disclosed at checkout.

Our support team can clarify applicable adjustments for individual orders.